Shipping & delivery
Orders placed Monday - Thursday before 3PM PST (excluding holidays) will be processed in 1-3 business days.Orders placed Friday - Sunday (excluding holidays) will be processed on the following Monday.
2-9 business days *We are not responsible for any fees related to international customers paying to receive their packages.
Duty and tax charges are determined by your local customs authorities and based on:
- The Sales Tax applied by your country for purchases coming from the U.S.
-Duties charged for processing by your country.
Some countries allow or require orders to be shipped DDU (Delivered Duty Unpaid). Please note, we are unable to guarantee the cost of fees upon delivery. Duties and taxes are non-refundable.
Deliveries to some countries are shipped DDP (Delivered Duty Paid), which means there is nothing for you to pay upon delivery.
If you have any other questions about duties and taxes, email us info@nanajacqueline.com
Orders are shipped by either USPS or DHL. In some cases, packages may be sent by UPS or FedEX. Upon shipment, you will receive a notification email to inform you that your order is on the way along with tracking information.
If you do not receive a tracking number with your email confirmation, please contact Customer Care at info@nanajacqueline.com.
At this time, we do not offer 2-day, expedited shipping, or overnight shipping.
We now offer ShipInsure package protection you can purchase at checkout. ShipInsure will cover up to $1,000, and safeguards your package from being lost, stolen, or damaged in transit. If you've purchase ShipInsure you can file a claim here: https://claim.shipinsure.io/file-claim?source=shopify-app
Nana Jacqueline is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.