Shipping & Delivery

When will my order be processed?
Orders placed Monday - Thursday before 3PM PST (excluding holidays) will be processed in 3-5 business days.

Orders placed Friday - Sunday (excluding holidays) will be processed on the following Monday.

When will my order be shipped?
7-10 business days for domestic order.

10-12 business days for international orders.
*We are not responsible for any fees related to international customers paying to receive their packages.

How will my order be shipped?
Orders are shipped by either USPS or DHL. In some cases, packages may be sent by UPS or FedEX. Upon shipment, you will receive a notification email to inform you that your order is on the way along with tracking information.

If you do not receive a tracking number with your email confirmation, please contact Customer Care at

Do you offer 2-day shipping, expedited orders, or overnight shipping?
At this time, we do not offer 2-day, expedited shipping, or overnight shipping.



*Nana Jacqueline is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.