Returns & Exchanges

RETURN POLICY

Nana Jacqueline offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.

Returns that are postmarked after 14 days from the delivery date will not be refunded and automatically shipped back to you after it arrives at our shipping facility. All regular priced items bought using promotional codes are not eligible for returns refunds, store credit or exchange.

Return/Exchange services are provided in the following situations

1. The goods to be returned/exchanged are kept in good condition at the time of return, and do not affect the second sale.

2.The product tag has not been removed, The anti-counterfeiting buckle has not been removed, and the outer packaging is not missing.

3.The clothing has not been worn, washed, changed, etc.

4. The clothes are not stained with cosmetics (such as lipstick, foundation, Etc.), and there is no peculiar smell (such as perfume, alcohol, Etc.)

5. The product is not lost or damaged due to incomplete packaging or shipping company.

Please note there is a restocking fee of $10 that will be deducted from your refund. The refund amount does not include shipping costs for return.

To initiate a return, please click here. You will be able to specify what item(s) you are returning and will be able to print a USPS return label.

What is the expiration date for my store credit from my return?
If you have received store credit for a return, there is a one-year period (from the issue date) prior to expiration.

How to return item(s) for domestic orders?
We offer a pre-paid USPS shipping label for any domestic orders in the U.S. which will be deducted from your refund amount. Please email us at info@nanajacqueline.com if you would like to return any (items) and we will provide you with a pre-paid USPS shipping label.

Instructions for Domestic Returns:
1. Include item(s) to be returned.
2. Place the pre-paid shipping label on package. (Please let us know if you prefer to use your own shipping label.
3. Drop off your return package at your local USPS or schedule a pickup

How to return item(s) for international orders?
Pre-paid shipping labels are unavailable for international orders. If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.   

EXCHANGES

Nana Jacqueline offers exchanges only on different colors or sizes on the original style(s) purchased. In order to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.

FINAL SALE

All sale items, jewelry and regular priced items bought using promotional codes are not eligible for returns refunds, store credit or exchange. Any Final Sale items that are sent back will be automatically shipped back to you. 

CANCELLATION

Placed orders cannot be cancelled before shipping. You must first receive your package and then we will issue you a return label if you qualify to send the items back. Pre-paid shipping labels are unavailable for international orders. If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.   

PRICE ADJUSTMENTS

Nana Jacqueline does not offer price adjustments at this time.