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Returns & Exchanges

How many days until I receive my order to postmark my item(s) for return?
14 days

 

What if it is past the deadline for returns?
Returns that are postmarked after 14 days from the delivery date will not be refunded and automatically shipped back to you after it arrives at our shipping facility.

 

When will I get my refund?
Please allow 5-7 business days for your return to be fully processed. Upon receiving your return, we will inspect the item(s) for any damage and begin the refund process immediately. You will receive a notification by email that we started the refund process.

 

How will I get my refund?
After your return has been fully processed, please allow an additional 5-10 days for your bank to post the refund to your account. Your refund will be credited to the same form of payment that was used to complete the purchase. We will inform you via email once the refund process has started. In some cases, you may receive store credit.

 

What conditions must the item(s) be in to receive a full refund?
*Please note that refund amount does not include shipping costs for return.

All item(s) must be in new condition with all original tags attached and packaging that the item(s) came in, i.e. boxes, lingerie bags, and poly bags. Item(s) must be unworn, unwashed, and void of any alterations. If the item(s) do not meet all of these conditions upon return, we are unable to refund the returned item(s).

 

Can we return final sale item(s) or jewelry?
Final items and jewelry are not eligible for refunds, store credit or exchange. Any Final Sale items that are sent back will be automatically shipped back to you.

 

What is the expiration date for my store credit from my return?
If you have received store credit for a return, there is a one-year period (from the issue date) prior to expiration.

 

Can I exchange an item for a different size or color?
In order to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.

 

How to return item(s) for domestic orders?
We offer a pre-paid USPS shipping label for any domestic orders in the U.S. which will be deducted from your refund amount. Please email us at info@nanajacqueline.com if you would like to return any (items) and we will provide you with a pre-paid USPS shipping label.

 

Instructions for Domestic Returns:
1. Include item(s) to be returned.
2. Place the pre-paid shipping label on package. (Please let us know if you prefer to use your own shipping label.
3. Drop off your return package at your local USPS or schedule a pickup

 

How to return item(s) for international orders?
Pre-paid shipping labels are unavailable for international orders. If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.   

 

All returns must be sent to the following address:
Nana Jacqueline

777 S. Alameda st, 2nd floor

Los Angeles CA 90021

*We do not guarantee that we will receive your returned item.

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