Returns & Exchanges
Nana Jacqueline offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.
Returns that are postmarked after 14 days from the delivery date will not be refunded and automatically shipped back to you after it arrives at our shipping facility.
Please note there is a restocking fee of $10 that will be deducted from your refund. The refund amount does not include shipping costs for return.
To initiate a return, please click here. You will be able to specify what item(s) you are returning and will be able to print a USPS return label.
What is the expiration date for my store credit from my return?
If you have received store credit for a return, there is a one-year period (from the issue date) prior to expiration.
How to return item(s) for domestic orders?
We offer a pre-paid USPS shipping label for any domestic orders in the U.S. which will be deducted from your refund amount. Please email us at firstname.lastname@example.org if you would like to return any (items) and we will provide you with a pre-paid USPS shipping label.
Instructions for Domestic Returns:
1. Include item(s) to be returned.
2. Place the pre-paid shipping label on package. (Please let us know if you prefer to use your own shipping label.
3. Drop off your return package at your local USPS or schedule a pickup
How to return item(s) for international orders?
Pre-paid shipping labels are unavailable for international orders. If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.
Nana Jacqueline offers exchanges only on different colors or sizes on the original style(s) purchased. In order to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.
All sale items, jewelry and discounted items using promotional codes are not eligible for returns refunds, store credit or exchange. Any Final Sale items that are sent back will be automatically shipped back to you.
Nana Jacqueline does not offer price adjustments at this time.