• Returns and exchanges must be requested within 14 days of your delivery date.
• Day 1 is the day your order is marked as delivered by the carrier.
• Your return or exchange is considered on time as long as your request is submitted within 14 days.

To be eligible for a return or exchange, items must meet all of the following:

• Unworn, unwashed, and unaltered
• No odors, stains, or damage
• Original tags attached
• NJ packaging buckle attached
• Original outer packaging included

Items that do not meet these conditions will not be accepted.

• U.S. orders: Free return shipping. No restocking fee.
• International orders: Return shipping costs are the customer's responsibility.
• Once we receive and inspect your return, refunds are processed within 5–10 business days.

• Each order includes 2 free exchanges.
• You have 14 days from delivery to request your first exchange.
• Once your exchange is delivered, a fresh 14-day window opens to request a second exchange if needed.
• U.S. orders: Free return shipping on exchanges.
• International orders: Exchange shipping costs are the customer's responsibility.
• After 2 exchanges, we are unable to process additional exchanges. We will offer a refund or store credit instead.

• Store credit can be used online and in store.
• Store credit expires 1 year from the date it is issued.

U.S. Orders:

1. Click Start Return below.
2. You will receive a prepaid shipping label by email.
3. Ship your items back to us.
4. Once received and inspected, your refund or exchange will be confirmed within 5–10 business days.
   Start

International Orders:

• Email hello@nanajacqueline.com with your order number and a photo of the item.
• Return shipping costs are your responsibility.

• Pre-order items follow the same return and exchange policy.
• Your 14-day window begins on the date your pre-order is delivered.

• Final sale items cannot be returned or exchanged.
• If a final sale item is sent back, it will be returned to you.

• Orders cannot be canceled once placed.
• To receive a refund, please wait for your delivery and start a return.

• Nana Jacqueline does not offer price adjustments.