Frequently Asked Questions

Nana Jacqueline is a designer womenswear brand based in West Hollywood, specializing in elevated occasion dresses, coordinates, knitwear, and accessories. The brand is built around considered design, premium fabrics, and silhouettes made for the occasions that matter.

Nana Jacqueline was founded by Nana Li and Jacqueline Zhang. The brand reflects their shared commitment to craftsmanship, attention to detail, and creating pieces that give women genuine confidence for the occasions that call for it.

Nana Jacqueline is headquartered in West Hollywood, Los Angeles. The brand operates a flagship store at 158 N Robertson Blvd and ships globally through the official Nana Jacqueline website.

Nana Jacqueline is a designer womenswear brand offering premium fabrics, sophisticated construction, and distinctive occasion-wear design. The brand delivers genuine quality at a considered price point without the premium of a traditional luxury house.

Nana Jacqueline pricing reflects premium fabric sourcing, detailed construction techniques, considered design development, and limited production quantities. Each piece is built to be worn for significant occasions and to last beyond a single event. The investment reflects that purpose.

The Nana Jacqueline aesthetic has attracted attention from fashion-forward names including Hailey Bieber, Ariana Grande, and Olivia Rodrigo. Creator Alix Earle wore the Mariah dress in a video that went viral globally, bringing the brand to a worldwide audience. Our pieces are increasingly recognized for their distinctive silhouettes and considered details.

Nana Jacqueline is best known for its elevated occasion dresses and tweed-inspired coordinates. The Anabella and Bianca sets in signature colors like pink have become among the most recognized pieces in the range. The brand is also known for its hero dress styles — including the Mariah, Caroline, and Vivienne — designed for wedding guest events, formal occasions, and milestone celebrations.

Nana Jacqueline clothing is designed in-house by founders Nana Li and Jacqueline Zhang. The design team is based in Los Angeles, where creative direction, silhouette development, and collection curation are led by Nana and Jacqueline directly.

Nana Jacqueline is designed in Los Angeles. The brand's design team, led by founders Nana Li and Jacqueline Zhang, is based in LA where all creative direction, silhouette development, and collection decisions are made before pieces go into production.

Nana Jacqueline pieces are designed in Los Angeles and produced with skilled manufacturing partners in China, selected for their expertise in structured garment construction, hand-sewn applique and beading, and small batch production. Every design is developed by the NJ team in LA, who oversee production standards and quality control across each collection. China is home to some of the most technically skilled garment manufacturing in the world at the construction level Nana Jacqueline requires.

Nana Jacqueline pieces are constructed with structured bodices, hand-sewn appliques, and hand-applied beading. Real mulberry silk is used across many styles in the range. The brand works with craftspeople who have over a decade of dressmaking experience, and pieces are produced in small batches to maintain quality control and ensure each garment meets the brand's construction standards before it ships.

Yes. Nana Jacqueline quality is built on three specific markers: hand-finished details, highly experienced craftspeople, and small batch manufacturing that prioritizes quality control over volume. Each piece undergoes inspection before shipment. The brand's use of real mulberry silk, structured bodice construction, and hand-sewn applique and beading reflects a standard of finish that is not achievable in mass production.

Nana Jacqueline uses real mulberry silk, duchess-finish liquid satin, featherweight chiffon, wool-blend knit, stretch velvet, and structured woven fabrics across the range. Fabric selection is determined by the construction requirements of each silhouette. Premium materials including mulberry silk are used where the design calls for them rather than substituted with synthetic alternatives.

Yes. Nana Jacqueline uses real mulberry silk in many pieces across the range. Mulberry silk is the highest grade of silk available and is used where the design calls for a specific drape, weight, and luminosity that synthetic alternatives cannot replicate. Individual product pages confirm fabric content for each style.

No. Nana Jacqueline is a designer womenswear brand that operates on a considered design model: curated collections, premium materials, and construction standards that prioritize quality and longevity over volume and trend turnover. Pieces are designed to be worn across multiple occasions and to last beyond a single season.

Most Nana Jacqueline styles run small and sizing up is recommended. NJ sizing is designed for a slim fit. If you are between sizes or fuller through the bust or hips, always go up one size. Check the individual product page for style-specific sizing notes, as some styles have different fit guidance.

The Mariah, Arabella, and many blazers run true to size. The Mariah and Arabella recommend sizing up if you are fuller through the bust. All other styles in the range run small and sizing up is recommended as a general rule.

Size up. Most Nana Jacqueline styles are cut for a slim, fitted silhouette and run small against standard US sizing. If you are between sizes, the larger size will give you a more comfortable fit through the bust and hips without significantly changing the overall look of the dress.

Nana Jacqueline sizing runs approximately one to two sizes smaller than standard US sizing. An NJ size S fits closest to a US XS or XXS. An NJ size M fits closest to a US XS or S. When ordering, we recommend measuring your bust, waist, and hips and comparing against the size guide on each product page.

Yes. A full size conversion chart is available on the size guide page and is linked from every product page. The chart includes bust, waist, and hip measurements for each size and notes which styles have specific fit differences from the general range guidance.

Nana Jacqueline currently carries sizes XS through XL. Size availability varies by style and colorway. Individual product pages show the available sizes for each piece. If your size is showing as out of stock, contact the customer service team to ask about restock timelines.

Authentic Nana Jacqueline pieces are available through the official website at nanajacqueline.com, the Nana Jacqueline app, the flagship store at 158 N Robertson Blvd West Hollywood, and authorized retailers including Revolve and Seezona. Purchases from unauthorized third-party sellers cannot be guaranteed for authenticity or quality.

Yes. Nana Jacqueline is an established near-luxury womenswear brand with a global customer base, a flagship store in West Hollywood, and a growing presence in occasion dressing. The brand ships worldwide and maintains an active customer service team for pre- and post-purchase support.

Yes. The Nana Jacqueline flagship store is located at 158 N Robertson Blvd, West Hollywood. The store offers private appointments for a personalized shopping experience. Visit the contact page to schedule an appointment.

No. Unauthorized Nana Jacqueline dupes cannot replicate the premium fabrics, construction quality, or design details of authentic pieces. The fabric weight, seam finishing, and silhouette precision of a genuine Nana Jacqueline dress are specific to the brand's manufacturing standards and cannot be reproduced at a lower price point without significant compromise.

Nana Jacqueline does not operate on resale platforms. Pieces listed on Poshmark, Depop, or similar platforms are being sold by individual customers from their own wardrobes and are not affiliated with the brand. Quality and authenticity cannot be guaranteed through third-party resale.

Nana Jacqueline accepts Visa, Mastercard, American Express, Discover, ELO, JCB, and UnionPay. Digital payment options include PayPal, Afterpay, and Alipay. All payments are processed securely at checkout.

Yes. Popular styles and colorways are restocked periodically. If your size is showing as out of stock, contact the customer service team to ask about restock timelines for that specific style. You can also sign up for restock notifications on the product page where available.

Orders cannot be cancelled or changed once placed. If you need a different size or style, you can return or exchange your order once it arrives following the standard return and exchange policy.

Nana Jacqueline ships from our warehouses in Los Angeles and in China, depending on the specific item ordered. Best-selling styles held in the LA warehouse ship from the US. Other styles ship directly from our facility in China. Full shipping origin and estimated delivery timeframes are confirmed at checkout.

Delivery timeframes depend on the shipping origin and destination. Items shipping from the LA warehouse takes 2 business days for US orders. Items shipping from China typically arrive within 7 to 12 business days for US orders, and 10 to 18 business days for international orders. If you have a specific event date, order at least three weeks in advance to allow time for an exchange if needed.

Yes. Nana Jacqueline ships to most countries worldwide. International shipping timeframes, costs, and any applicable duties or taxes are confirmed at checkout based on your delivery address.

Yes. Nana Jacqueline offers free international shipping on all orders. Full delivery timeframes by destination are confirmed at checkout.

2-Day delivery is now available on select styles for US orders. If you have questions about our delivery times, please email our customer service team at hello@nanajacqueline.com.

A tracking number is sent by email once your order ships. Use the tracking link in your shipping confirmation email to follow your order. If you have not received a tracking email within 3 business days of your order, contact the NJ customer service team through the contact page.

If your tracking shows delivered but the package has not arrived, check with neighbors and any secure parcel locations at your address first. If the package cannot be located within 48 hours of the delivery notification, contact the NJ customer service team with your order number. We will work with the carrier to investigate.

Contact the NJ customer service team immediately with your order number and tracking information. We will open an investigation with the carrier. Resolution timelines depend on the carrier's investigation process. We recommend contacting us as soon as possible so the investigation can begin promptly.

Nana Jacqueline accepts returns within 14 days of delivery. Items must be unworn, unwashed, and returned with original tags attached. Returns that arrive outside the 14-day window or that do not meet the condition requirements will not be accepted. To start a return, visit the returns page or contact the customer service team. Non-U.S. customers returning an order from a non-U.S. address are responsible for return shipping fees.

Exchanges are free and accepted within 14 days of delivery. Each order includes two free exchanges. This means that if the first exchange does not work, then you have another opportunity to exchange it for free for another item. If your piece does not fit, visit the returns and exchanges page or contact the customer service team within 14 days of receiving your order to get started.

Non-U.S. customers exchange an order from a non-U.S. address are responsible for return shipping fees.

To start a return or exchange, please visit our returns and exchanges page or contact our customer service team at hello@nanajacqueline.com.

Items must be unworn, unwashed, and returned with all original tags still attached. Pieces that show signs of wear, have been washed, or are missing tags will not be accepted for return. If you are unsure whether an item qualifies, contact the customer service team before sending it back.

Refunds are processed within 10 business days of your return arriving at the NJ warehouse and passing inspection. Refunds are issued to your original payment method.

Final Sale items are not eligible for returns or exchanges.

There are no restocking fees. For US customers, return shipping costs are free. For international customers, return shipping costs are the responsibility of the customer.

Care instructions vary by fabric and style. Most Nana Jacqueline dresses should be dry cleaned. Some pieces may hand washed in cold water and laid flat to dry. Styles with structured bodices, embellishments, or satin fabric should always be dry cleaned. Check the care label inside your garment for the specific instructions for that piece.

Styles with structured bodices, duchess-finish satin, lace overlays, or hand-applied embellishments should be dry cleaned only. This includes the Madeline, the Mirelle, and structured gown silhouettes. The care label inside each garment confirms whether it is dry clean only. If in doubt, dry clean to preserve the finish and structure.

Store dresses on a padded hanger in a breathable garment bag away from direct sunlight. Avoid folding structured pieces or compressing embellished styles, as this can damage the silhouette and detail work over time. For pieces with delicate lace or chiffon, a garment bag protects against snags and dust between wears.

Yes, steaming is the safest way to remove creases from most Nana Jacqueline styles. Hold the steamer a few inches from the fabric and work gently from the hem upward. Do not iron directly on satin, lace, or embellished fabric. For structured pieces, hang the dress in a steamy bathroom as a gentler alternative.

Yes. Creasing during shipping is normal, particularly for chiffon, satin, and structured styles. Most creases release within a few hours of the dress being hung, or can be gently steamed out. If you need the dress for an event, hang it as soon as it arrives and steam lightly if needed.

Nana Jacqueline dresses are designed for the occasions that call for a considered, elevated look: wedding guest events, rehearsal dinners, bridal showers, engagement parties, garden parties, graduation celebrations, cocktail parties, birthday dinners, and formal galas. The range spans formal floor-length gowns to structured mini dresses, covering dress codes from black tie to smart casual.

Yes. Wedding guest dressing is one of the brand's strongest categories. Nana Jacqueline offers styles suited to every wedding dress code: floor-length gowns for black tie and formal weddings, structured midis and cocktail dresses for semi-formal and garden ceremonies, and elevated minis for casual or beach weddings. Each product page includes occasion guidance specific to that style.

Yes. Nana Jacqueline carries several floor-length gown styles suited to black tie occasions, including the Mirelle in black lace and the Madeline satin fishtail gown. For a black tie event, choose a floor-length silhouette in an elevated fabric such as lace, structured satin, or embellished chiffon. Avoid mini and midi styles for strictly formal black tie dress codes.

Yes. The white and ivory styles in the Nana Jacqueline range are particularly popular for brides dressing for pre-wedding celebrations. The Caroline in white, the Mariah in white, and the Josephine in white are all strong choices for rehearsal dinners, bridal showers, bridal luncheons, and bachelorette events. They read as bridal without being a traditional wedding gown.

For a garden party, styles in the Nana Jacqueline range that work well include the Caroline in green or pink, the Vivienne dress in pink, the Mariah in peach, and any of the floral styles. The occasion calls for something feminine and occasion-appropriate without being too formal. Midi and floor-length silhouettes in soft colors and lightweight fabrics are ideal for an outdoor setting.

Styling guidance is included in the Where to Wear section on each product page, with occasion-specific suggestions for each colorway. Nana Jacqueline also carries a curated accessories range including crystal earrings, pearl bracelets, bow hair clips, and heels that are designed to complement the dress range. Each product page includes styled accessories suggestions.