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Shipping & Delivery
When will my order be processed?
Orders placed Monday - Thursday before 3PM PST (excluding holidays) will be processed in 1-3 business days.
Orders placed Friday - Sunday (excluding holidays) will be processed on the following Monday.
How long does shipping take after my order has been processed?
2-9 business days
*We are not responsible for any fees related to international customers paying to receive their packages.
Are duties and taxes included in my order total?
Deliveries to some countries are shipped DDP (Delivered Duty Paid), which means there is nothing for you to pay upon delivery. Duties and taxes are calculated based on the items you ordered, the destination country and the value of your purchase. This is then added to your shopping cart total, duties and taxes are non-refundable. If you have any other questions about duties and taxes, email us info@nanajacqueline.com
Duty and tax charges are determined by your local customs authorities and based on:
- The Sales Tax applied by your country for purchases coming from the U.S.
- Duties charged for processing by your country.
Can my order be shipped DDU (Delivered Duty Unpaid)?
Some countries allow or require orders to be shipped DDU, these will be visible to your at time of checkout. Please note, we are unable to guarantee the cost of fees upon delivery. Duties and taxes are non-refundable.
How will my order be shipped?
Orders are shipped by either USPS or DHL. In some cases, packages may be sent by UPS or FedEX. Upon shipment, you will receive a notification email to inform you that your order is on the way along with tracking information.
If you do not receive a tracking number with your email confirmation, please contact Customer Care at info@nanajacqueline.com.
Do you offer 2-day shipping, expedited orders, or overnight shipping?
At this time, we do not offer 2-day, expedited shipping, or overnight shipping.
What if my package was lost or stolen?
We now offer ShipInsure package protection you can purchase at checkout. ShipInsure will cover up to $1,000, and safeguards your package from being lost, stolen, or damaged in transit. If you've purchase ShipInsure you can file a claim here.